1 hour ticket response
We are committed to supplying a quick and appropriate reply to each helpdesk ticket submitted by a user. Our experienced technical support staff representatives will review your query and will think of the best option. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, our average support ticket response time has proven to be 20 minutes.
An Outstanding Technical Support Service
Our tech support staff members possess considerable experience in the cloud hosting plans field and are skilled enough to come up with a rapid solution to your problem. If, however, the matter at hand is not within the competency of a customer service technician, the tech support ticket will be sent to a programmer or sysadmin for further assistance.
An Easy–to–Browse Help Center Section
In the Control Panel you can find an intuitive Help section where you can find quick hints on how to use our hosting services. You can get the answers to your queries in our F.A.Q. repository, see more info in the web hosting account administration articles or check the how–to video tutorials.