Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
We offer a one–hour response guarantee for each ticket or e–mail that you submit to our customer care staff. We’ll quickly respond to all the typical queries and forward the case to our sysadmins in case further assistance is required. If you make use of our Optional Admin Services package, we’ll complete any of the included tasks at a time that has been agreed upon upfront.
A Topflight Client Care Service
Our tech support team will be online for you 24–7–365 should you require assistance while working with the Control Panel or with any of the applications that we have pre–installed for you on the server. What is more if you need assistance with the regular administration tasks on your dedicated hosting server, you can have a look at the Optional Admin Services package, which includes backup hard drive storage space, OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting procedures, etc.
A User–Friendly Help Area
Our Control Panel was pre–installed for every dedicated web hosting plan. Among its functions is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of help articles also video versions which show all the tasks that you can perform in a highly illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each Control Panel section.