Customer Support Channels
A 1–hour Response Guarantee
Our user assistance team is educated to immediately deal with all of our cloud hosting plans customers’ problems and guidance requests. Via our ticket system, it will be possible to supply your question and a support team fellow member will likely return to you within maximum an hour. Realistically, practice indicates that the regular reply time period is Twenty minutes.
A Top–quality Support Service
You can write to us 24x7x365 with any concern you’ve got connected to our services. We have got specialists working continuously to provide solutions anytime necessary. You’ll be able to the ticket system or send us an e–mail at any moment, or you can pick–up the telephone or make use of the online chat during working hours.
An Intuitive Help Section
We have built–in a complete knowledge base into the Control Panel that allows you to obtain helpful step by step recommendations any time. Each area of the Control Panel features its own contextual support area featuring a group of how–to content articles. We have also organized video lessons to offer you with a superior visual representation of precisely how to carry out any presented procedure.