In the event that you have ever had a cloud hosting account in the past or you've dealt with any other kind of online service, you are probably aware from your own experience that for some things it is better to consult with a live person over the phone than to exchange tickets or emails. In order to know more about a service before you decide to buy it or in case something small-scale needs to be made, for example, it is much easier and faster to do it live. When you have the option to talk with representatives over the phone, it's very likely that you're working with a real website hosting provider, not a reseller. The level of support that you'll get by phone differs between different companies - from standard matters to dedicated technical support. Generally most of the providers supply pre-sales assistance and first level telephone support, while more complex technical issues are managed via electronic mail or tickets.

Phone Support in Cloud Hosting

All of our cloud hosting plans come with telephone support 14 hours per day even on official holidays, so that if you do not have an account yet, you are able to call and learn more about our services or if we will meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so you can contact the phone number which is nearer to you. If you're a current customer, we will assist you in a timely manner with all the general and billing matters as well as with multiple technical issues to save you time and efforts - we are aware of the fact that often it's more convenient to speak with a live person so as to get things done promptly. Certainly, some problems cannot be taken care of over the phone, so in such a case you have the option to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hrs daily as part of the support services for each and every semi-dedicated server plan that we offer. Since some issues are more complex and time-consuming, you'll need to open a ticket in case you come across such a problem, still for any general, billing or small-scale tech issues you can always give us a call and we will assist you in a timely manner so as to save you the time you'll need to spend on opening a ticket. Even if you don't have an account yet, you can find out whether you can host your websites on our advanced cloud platform or you will be able to get any other general information about our semi-dedicated solutions. We have local numbers in the USA, the United Kingdom and Australia along with a global number, which means that you'll be able to call the one that is closer to where you are.