If you’ve ever got any enquiries concerning the hosting service in general or if you experience a problem with your websites, you will have to contact the respective hosting company’s help desk support team. It may not matter how promptly they will answer when you have a query of a general nature, but an issue like a bungled software application update, for instance, may lead to your website becoming broken or unreachable on the World Wide Web. And the longer you wait for the support team to assist you, the longer the website will be down. If you offer goods or services online, any outage will influence your website harmfully and you may lose existing or potential customers. A lot of web hosting providers, mainly resellers, reply to emails and trouble tickets within 24 hours, but in the electronic space that is way too long, as customers will rarely go back to a site that’s not working properly over a long stretch of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any customer support ticket that you submit or any email that you send is only 1 hour, even if you contact us during weekends and public holidays. Irrespective of the nature of your issue or question, we will help you immediately and will give you the required information to rectify any problem with your sites. The real reply time typically does not surpass 15 to 20 minutes, which implies that you can just forget about waiting around for hours and hours to get an issue sorted out or what is even worse – waiting around one whole day only to get a response that more information is needed whilst nothing is solved. We’ll assist you in an instant purely because we realize precisely how precious time can be in the dynamic electronic era. The 60-minute reply guarantee is valid for any billing or technical query that you might have connected with our cloud hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take full advantage of our astonishingly fast support service. You’ll obtain a response to any ticket posted from the hosting Control Panel or e-mail sent to our client and technical support staff in less than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes much less time to examine and fix a problem. We will provide you with more details in case the solution involves something that needs to be done on your end. In case you get in touch with us during public holidays or weekends, the response time will be exactly the same and considering the fact that our support team will be at your disposal 24 hours a day, 7 days a week, you’ll receive timely assistance for virtually any technical, general or billing issue whatever the hour.