One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any customer support ticket that you submit or any email that you send is only 1 hour, even if you contact us during weekends and public holidays. Irrespective of the nature of your issue or question, we will help you immediately and will give you the required information to rectify any problem with your sites. The real reply time typically does not surpass 15 to 20 minutes, which implies that you can just forget about waiting around for hours and hours to get an issue sorted out or what is even worse – waiting around one whole day only to get a response that more information is needed whilst nothing is solved. We’ll assist you in an instant purely because we realize precisely how precious time can be in the dynamic electronic era. The 60-minute reply guarantee is valid for any billing or technical query that you might have connected with our cloud hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our astonishingly fast support service. You’ll obtain a response to any ticket posted from the hosting Control Panel or e-mail sent to our client and technical support staff in less than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes much less time to examine and fix a problem. We will provide you with more details in case the solution involves something that needs to be done on your end. In case you get in touch with us during public holidays or weekends, the response time will be exactly the same and considering the fact that our support team will be at your disposal 24 hours a day, 7 days a week, you’ll receive timely assistance for virtually any technical, general or billing issue whatever the hour.