There are a number of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a ticketing system. This is the least complicated means of correspondence for several reasons. In the event that no help desk support staff representative is available at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably be received. Also, you can copy ‘n’ paste extensive pieces of information without having to worry about printing mistakes, and in case a particular issue requires more time to be solved or a number of replies must be exchanged, all the information will be in one place, so either party can always see the comments added by the other one. The negative side of using tickets to get in touch with your web hosting company is that they are typically separate from the web hosting platform, so if you need to supply information or to adhere to instructions, you’ll have to use at least two separate interfaces and this number could grow if you wish to manage a couple of domain names. Besides, many hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud hosting plans isn’t separate from the hosting account. It is part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any specific time with just a couple of clicks, without the need to leave your web hosting account. The ticketing system comes with a quick-search box, so you can find any support ticket that you’ve posted in the past, if you need it. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to deal with a specific problem even before you actually post a ticket. The ticket response time is maximum sixty minutes, which implies that you can receive swift assistance at any given moment and in case our support team recommends that you do something within your hosting account, you can do it instantly without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with our company and you would like to contact our customer care staff, you’ll be able to submit a trouble ticket directly from your Hepsia Control Panel instead of going through a completely different client support platform like you will need to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will enable you to send a new ticket effortlessly and to go through older tickets using a clever search box. Furthermore, you will be able to have a look at the relevant knowledgebase articles that our system will present to you based on the problem category that you choose for your new ticket. You can accomplish all the abovementioned things without signing out of your Hepsia Control Panel at any time, so in case you run into any complication or have a query, you can get in touch with our support engineers and solve the specific problem in no more than 60 minutes using a single support platform.