Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud hosting plans isn’t separate from the hosting account. It is part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any specific time with just a couple of clicks, without the need to leave your web hosting account. The ticketing system comes with a quick-search box, so you can find any support ticket that you’ve posted in the past, if you need it. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to deal with a specific problem even before you actually post a ticket. The ticket response time is maximum sixty minutes, which implies that you can receive swift assistance at any given moment and in case our support team recommends that you do something within your hosting account, you can do it instantly without the need to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with our company and you would like to contact our customer care staff, you’ll be able to submit a trouble ticket directly from your Hepsia Control Panel instead of going through a completely different client support platform like you will need to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will enable you to send a new ticket effortlessly and to go through older tickets using a clever search box. Furthermore, you will be able to have a look at the relevant knowledgebase articles that our system will present to you based on the problem category that you choose for your new ticket. You can accomplish all the abovementioned things without signing out of your Hepsia Control Panel at any time, so in case you run into any complication or have a query, you can get in touch with our support engineers and solve the specific problem in no more than 60 minutes using a single support platform.