The access to the customer and tech support that a cloud hosting company provides can tell you a lot for the services which they offer too. If you are allowed to use just emails or tickets, you have almost certainly come across a reseller not the hosting provider. When this is the case, you'll probably have to wait for a few days to get a problem resolved as the reseller may not be checking their communication regularly or they may have to consult with the actual website hosting company for extra help. When the provider offers you several options for communication with quick response time that are available anytime, they're almost certainly the top provider, not only a reseller. So you'll enjoy timely assistance and quality support because they'll have immediate access to the servers where your account is. Whatever the issue - technical or sales, it's always much better to be able to communicate with your web hosting company directly by using your preferred way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for our cloud hosting plans are round-the-clock, so you can forget about waiting for a few days to get assistance. In case you are not our client yet, you can call us, chat with a consultant or send an e-mail message. If you currently have an account, you're able to open a support ticket on top of the other three methods of communication. You're able to select the most appropriate way to contact us depending on where you are or what kind of equipment you use. We can easily help you for almost any hosting-related query that you may have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even then the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

We're aware how important it is to receive quick help, particularly if your website is not running as it should be for whatever reason. All our semi-dedicated hosting plans come with 24/7 customer and tech support, so if something happens, you're able to use plenty of methods to get in touch with us - phone line with multiple local numbers internationally, live chat, email messages and tickets. The first two choices are for billing, pre-sales and common matters, which means that if you do not have an account yet, for example, you will be able to receive extra details for our solutions, or we will help you with uncomplicated tech issues. The second two methods are for solely technical troubles or everything which is more time-consuming considering that it's much easier to track the communication between you and our support crew. The warranted maximum reply time for them is only 1 hour, the regular one - 15-20 min, therefore you will not need to wait for an entire day to get support like you may have to do with various other service providers.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from us, you can get in touch with us 24/7 for every server-related issue or fordifferent difficulties and / or questions with regard to the pre-installed software your server is equipped with. If you have not acquired a VPS server package yet, you're able to find out more about our services by giving us a call or by employing our live chat service. For more technical issues, you should send an email or open a trouble ticket from your billing Control Panel and you'll get support within less than 1 hour irrespective of the time of the day, even on weekends and holidays. The typical answer time generally does not exceed 30 minutes. If you'd like to have assistance with third-party software, you are able to use the Managed Services upgrade that you can add to every single VPS plan and our admins will assist you with any set up or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum response time warranty, you will receive lightning-fast support when you order a dedicated server through our company. Our customer and technical support crews are available 24/7/365, so every time you open a support ticket from your billing account or you send an email message about any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive a reply within the hour, even during holidays. Our ticketing system is the better option in case the issue in question requires more time to be resolved or in case it has to be given to our admins, since it's a lot easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to phone us or talk to a live agent through our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.